Terms & Conditions
Please take a moment to read these terms and conditions including our policies to understand how they apply to your use of our website.
1. Introduction
1.1. This Privacy Policy tells you how we will process and protect your personal information.
1.2. Ringpharm (“Ringpharm”, “we”, “us” or “our”) collects and processes the personal information of anyone who accesses our website and/or chooses to become our customer as well as from you day-to-day dealings with us (“you” or “your”).
1.3. By providing us with your Personal Information, you:
1.3.1. agree to this Policy and authorise us to process such information as set out herein; and
1.3.2. authorise Ringpharm, our Service Providers and other third parties to Process your Personal Information for the purposes stated in this Policy.
1.4. Personal Information, in terms of the Protection of Personal Information Act, 4 of 2013 (“POPIA”), means “information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person”. South Africa’s Constitution, Act 108 of 1996, provides that everyone has the right to privacy. This includes the right to protection against the unlawful collection, retention, dissemination and use of your personal information.
1.5. Because of the sensitivity of some personal information, we ensure that the way we process your Personal Information complies fully with POPIA and have implemented reasonable organisational and technical controls as a result.
1.6. Our Privacy Policy terms may change from time to time. When we change them, the changes will be made on our website. Please ensure that you visit our website and regularly read this Privacy Policy.
2. Collection of Personal Information
2.1. We may collect or obtain Personal Information about you in the following ways:
2.1.1. Through direct or active interactions with you;
2.1.2. In the course of our relationship with you;
2.1.3. Through automated or passive interactions with you;
2.1.4. When you visit / or interact with our website or our various social media platforms;
2.1.5. From third parties;
2.1.6. Public sources;
2.1.7. Employment applications;
2.1.8. CCTV; and
2.1.9. Website usage information may be collected using “cookies” which allows us to collect standard internet visitor usage information.
2.2. Types of Personal Information we may collect:
2.2.1. Identity information;
2.2.2. Contact information;
2.2.3. Financial information;
2.2.4. Transaction information;
2.2.5. Technical information;
2.2.6. Usage Information;
2.2.7. Location information; and
2.2.8. Marketing and communications information.
3. Legal Basis for Processing
3.1. When we process your personal information in connection with the purposes set out in this Privacy Statement, we may rely on one or more of the following legal bases, depending on the purpose for which the processing activity is undertaken and the nature of our relationship with you:
3.1.1. Your consent to the processing of your Personal Information;
3.1.2. Processing of the information is necessary for the performance of a contract or of a legal obligation;
3.1.3. Processing is necessary for the protection of our and your legitimate interests.
4. Purposes of Processing
4.1. We will primarily use your Personal Information only for the purpose for which it was originally collected. We will use your Personal Information for a secondary purpose only if such purpose constitutes a legitimate interest and is compatible with the primary purpose for which the Personal Information was collected.
4.2. You agree that we may process your Personal Information for the following, but not limited to, purposes, as relevant to our relationship with you:
4.2.1. Operating our business;
4.2.2. Complying with compulsory requirements under relevant laws;
4.2.3. to retain and make information available to you on our website;
4.2.4. to maintain and update our supplier database;
4.2.5. to establish and verify your identity on the website;
4.2.6. fraud prevention;
4.2.7. recruitment;
4.2.8. complying with information requests from the Information Regulator;
4.2.9. transfer of information to an associated third party of supplier;
4.2.10. for purposes of doing appropriate customer onboarding and credit vetting;
4.2.11. information may be shared with third parties for market research and to enable Ringpharm (and its associated companies) to develop appropriate marketing strategies in respect of its customers.
4.2.12. to conduct market research, surveys and other marketing activities;
4.2.13. Account, payment and debt management and
4.2.14. for security, administrative and legal purposes.
4.3. We may also collect and process aggregated data, which may include historical or statistical data for any purpose, including for know-how and research purposes.
4.4. We will not intentionally collect and process the Personal Information of a child unless we have the permission of a guardian or competent person (as defined by POPIA).
5. Sharing of Personal Information
5.1. In order for us to carry out our obligations and for legitimate business purposes, we may need to pass your personal information on to third parties, such as our service providers. This Privacy Policy records your consent to us passing your Personal Information onto those third parties.
5.2. We will ensure that your Personal Information is processed in a lawful manner and that the third parties or we do not infringe your privacy rights. In the event that we ever outsource the processing of your Personal Information to a third party operator, we will ensure that the operator processes and protects your Personal Information using reasonable technical and organisational measures that are equal to or better than ours.
5.3. We may also disclose your Personal Information to third parties if we are under a duty to disclose or share such information in order to comply with any legal obligation or to protect the rights, property or safety of Ringharm, its customers and others.
6. International Transfer of Personal Information
6.1. We will not ordinarily transfer any Personal Information collected from you outside the borders of South Africa.
6.2. In the event that we transfer or store your Personal Information outside South Africa, we will take all steps reasonably necessary to ensure that the third party who receives your Personal Information is subject to a law or binding agreement which provides an adequate level of protection.
7. Data Security
7.1. We have implemented appropriate technical and organisational security measures to protect your Personal Information that is in our possession against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, unauthorised access, in accordance with applicable law.
8. Data Retention
8.1. We will retain your personal information for as long as is necessary to fulfil the purpose for which it was collected unless a longer retention period is required to comply with legal obligations or another legitimate obligation, unless we have your consent to process it indefinitely.
9. Data Accuracy
9.1. The Personal Information provided to us should be accurate, complete and up-to-date. Should Personal Information change, the onus is on the provider of such data to notify us of the change and provide us with the accurate data.
10. Data Minimisation
10.1. We will restrict its processing of Personal Information to data which is sufficient for the fulfilment of the primary purpose and applicable legitimate purpose for which it was collected.
11. Your Rights under this Privacy Policy
11.1. You have the right to have your personal information processed lawfully. Your rights include the right:
11.1.1. to be notified that your Personal Information is being collected or that your Personal Information has been accessed or acquired by an unauthorised person e.g. where a hacker may have compromised our computer system;
11.1.2. to find out whether we hold your Personal Information and to request access to your Personal Information;
11.1.3. to request us, where necessary, to correct, destroy or delete your Personal Information;
11.1.4. to object, on reasonable grounds, to the processing of your Personal Information;
11.1.5. to object to the processing of your Personal Information for purposes of direct marketing, including by way of unsolicited communications;
11.1.6. not to be subject, in certain circumstances, to a decision which is based solely on the automated processing of your Personal Information;
11.1.7. to submit a complaint to the Regulator if you believe that there has been interference with the protection of your Personal Information; and
11.1.8. to institute civil proceedings against us if you believe that we have interfered with the protection of your Personal Information.
12. Direct Marketing
12.1. We may process Personal Information for the purpose of direct marketing and providing you with information that may be of interest to you. We will only send you direct marketing materials if you have specifically opted-in to receive these materials, or if you are a customer of ours, at all times in accordance with applicable laws.
12.2. You may unsubscribe at any time.
12.3. If you opt out of receiving marketing related communications from us, we may still send you administrative messages which is necessary as part of services.
13. Contact Details of the Information Regulator and Queries
13.1. You may contact our Information Officer at: in**@ri*******.za
13.2. You may contact the Information Regulator at:
13.2.1. Information Regulator
https://www.justice.gov.za/inforeg/index.html
Tel: 012 406 4818
Fax: 086 500 3351
Email: in*****@ju*****.za
Buy to enter – Enter to Win (In-store competition)
By entering this competition, you accept and agree to the following terms and conditions which will govern the contest. Futhermore, you verify that you are unaware of any reason legally prohibiting you from entering this competition.
Participants entering this competition agree to be bound by the terms & conditions below.
1. This competition is limited to all natural persons that are legal residents and/or legal citizens of South Africa who possess a valid identity document and who are over the age of 18 years.
2. Employees, directors, prescribed officers, shareholders, members and partners (and their family members) of Ringpharm, Ringpharm member pharmacies, the applicable advertising company of the competition or any of their holding or subsidiary companies and their advertising and promotion agencies, are not eligible to participate in this competition. Ringpharm reserves the right to disqualify any participant who contravenes this rule. Entrants who have been chosen as winners of a Ringpharm competition in the last 6 months are not eligible to participate in this competition.
3. The competition will commence on 21 November 2023 and will end on 20 December 2023. No entries received after 20 December 2023 will be considered.
4. The draw date of this promotion is 3 January 2024. One winner from each participating member pharmacy will be drawn. The competition will have 60 winners. Winners will be contacted via telephone or email.
5. Mechanics: To participate in this competition, shoppers must purchase the specified qualifying product/s in-store during the specified period, complete the entry form, and deposit the form along with their till slip into the dedicated entry box.. Each participant may enter as many times as he/she likes.
6. Competition Mechanic: Spend R100, or more on qualifying products*, complete an entry form. One entry per slip. You can enter as many times as you like, to increase your chances to win a R500 in-store shopping vouchers.
7. Participants/winner(s) may be required to take part in media campaigns including publication as requested by Ringpharm for which publicity, no compensation will be paid by Ringpharm. Participants/winner(s) are at all times entitled to refuse to take part in such media campaigns, such refusal shall not negatively impact the participants/winner(s) participation in this competition/promotion.
8. Participants in this competition stand a chance to win: One of 60 (sixty) in-store shopping vouchers to the value of R500. The handover will take place at the respective pharmacy.
9. Winners will be determined by random draw and the results are verified by an independent auditor.
10. Winners will be notified by Ringpharm telephonically and/or by email within 10 days after his/her name has been drawn that he/she has won the prize.
11. All personal information supplied by a participant shall be processed in accordance with the South African data protection legislation and Ringpharm’s privacy policy. By entering this promotion/ competition participants agree that their personal information may be used to administer the promotion/ competition.
12. Should the participant/winner provide incorrect contact details for fail to allow Ringpharm to contact during the first 48hrs from the time that a winner is selected, and should a winner not accept the prize, for any reason whatsoever, Ringpharm will select a replacement winner from the qualifying entries.
13. The judges’ decision on the draw of a winner is final and binding and no queries of any nature will be heard.
14. Failure to claim a prize or a refusal or inability to provide required documentation or comply with any of the competition requirements within 30 days of notification will disqualify the winner and a new winner will be drawn in terms of these rules. In order to claim his/her prize, a winner may contact Ringpharm (see details below).
15. No substitution of cash redemption of non-cash prizes permitted. Prizes are not transferable. Prizes are subject to availability and Ringpharm reserves the right to substitute any prize with another of equivalent value without giving notice to participants/winner(s).
16. Ringpharm and/or the promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.
17. Ringpharm will not be responsible for any lost, damaged or delayed entries for any reason whatsoever.
18. Ringpharm reserves the right to amend these terms and conditions at any time without prior notice.
19. Terms and conditions can be found on the Ringpharm website at www.ringpharm.co.za
20. For further information, enquiries or to claim prizes, please contact our customer care services at in**@ri*******.za.
- Ringpharm reserves the right to limit the quantity of any item offered for sale in store, online or on any printed or digital promotional catalogues.
- Products may vary from photographs. Pictures are for illustration purposes only.
- Some offers and pricing may not be available at all stores.
- Prices include VAT and are valid for cash, debit or credit card purchases. Errors and omissions excluded.
- Promotional offers are only valid while stocks last and may not be available at all stores.